We like to keep money conversations simple and transparent. Sessions and one-time projects are paid upfront before work begins, while Be So Social Support is billed monthly according to your service agreement. You'll always know what you're paying for and what's included before we get started — surprise invoices aren't our thing.

Because time and capacity are reserved specifically for you, refund eligibility depends on the service, timing of cancellation, and work already completed. Any applicable payment and refund terms will be provided before you book or sign your agreement.

The best social media comes from collaboration. You know your business better than anyone, and we know social — we need both.

Depending on your service, we'll need timely feedback, approvals, photos, videos, business updates, account access, materials, and other information from you.

This is especially important for Be So Social Support. Client participation is required throughout the relationship, and ongoing lack of participation may result in delays or discontinuation of service.

Be So Social Co. brings the strategy, organization, and creative support. We're the co-pilot. You're still the driver.

And because we intentionally keep our roster small, Monthly Support clients are accepted based on current capacity. At this time, Be So Social Co. accepts a maximum of three recurring Support clients.

Good work needs a little time, and life occasionally has other plans. For projects, a turnaround timeframe will be established before payment and work begins. Scheduled services will also include their applicable cancellation and rescheduling requirements.

Timelines depend on both of us doing our part. Questionnaires, content, materials, approvals, and feedback are due by the deadlines established for your service. Client delays may result in project, content, or publishing timelines being pushed back.

Need to reschedule? No problem — just give us the required notice for your service. Help us help you keep things moving.

Before we start, we'll make sure we're both clear on exactly what's included. Sessions and Projects have a defined scope, timeline, and — when applicable — revision limit before work begins. Monthly Support also stays within the services outlined in your agreement.

We're always happy to discuss additional work when capacity allows, but work outside the original scope may require an additional fee or a new project.

And remember: a revision tweaks what we already created; a brand-new request is a brand-new request. The infamous “Can you just…” may need its own quote. 😂

Clear communication keeps everything running smoothly. Email is our primary communication method, with text available for quick logistical communication when appropriate. Messages — including texts — are answered during designated business hours.

Weekend work, late-night communication, and emergency requests are not part of standard service and are accepted only at Be So Social Co.'s discretion.

We're responsive — just not 24/7 responsive. Texting doesn't create a 24/7 Be So Social hotline. And social media oftentimes isn't an emergency.

We'll bring thoughtful strategy, personalized recommendations, and social media support designed around your business. What we can't promise are specific follower counts, engagement rates, sales, reach, or viral moments.

Social media is influenced by your content, audience, participation, timing, and plenty of things outside either of our control. Algorithms change. Platforms have outages. Features disappear. And sometimes Instagram simply decides to Instagram.

We do strategy really well. Magic is still in development. ✨

Once your project is complete and paid in full, your final approved deliverables are yours to use.

We may use professional software, scheduling platforms, AI-assisted tools, and other technology to support our process — but the strategy, judgment, and creativity you're hiring us for remain very human.

Be So Social Co. will always request to showcase completed work in our portfolio, website, social media, or other marketing materials in your agreement. Any agreed-upon confidentiality requirements will always be respected.